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Case 3 · Crisis and risk communication

Built a rumour-tracking network for the Rohingya response.

RoleMultimedia and Communication Manager
WhereInternews (USAID-funded), Cox's Bazar
When2018 to 2020
27community correspondents trained
75listening groups in camps and host areas
80feedback sessions in one month

The challenge

Rumours about aid, health and safety spread faster than official information.

How the loop worked

  1. ListenListening groups
  2. LogFeedback in KoBo
  3. VerifyWith UN agencies
  4. RespondOn weekly radio

What I learned

  • Rumour monitoring
  • Fast, verified responses
  • Feedback data (KoBoToolbox)
  • UN and government coordination
  • Local-language trust
Rows of shelters with blue and grey roofs on a hillside in a Cox's Bazar camp, a man walking and an auto-rickshaw on a brick road

Applied to a company

The same loop, written up for a factory fire: protocol, holding statement, staff Q&A and social media replies.

Read the crisis package ↓
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